Lenovo – The Worst Customer Support I’ve Ever Seen

Update January 21st

I just got a email back from Lenovo telling me to ‘Run a test in LSC and send it back in HTML format’. What. First of all I thought is what the hell is LSC, never heard of it. A Google later, its Lenovo Solution Center, a piece of software for Windows to Diagnose issues. Yep, just run a Windows application when I cant get into Windows. Also he wants me to provide more information about ‘Plugging in a HDMI Cable.’ Joy.

After my Lenovo Yoga 710’s SSD died after only two months worth of use, I looked to get it repaired under warranty with Lenovo, so I submitted a service request the same day, on February 14. I explained clearly what the issue was, the diagnostics issue I went thought; I didn’t just put “computer aint workin”. I got a automated email saying my ticket was registered that day. Fast forward to the next morning, and I got two more emails (from a different email address for some reason), one saying the exact same as yesterdays email, but with a different ticket number, and other one saying my ticket has “been updated and the repair is underway”. What Lenovo had done was closed my original ticket and opened a new one; bit odd I thought but still, they should reply to the new one, right?

5 Days Later, the ticket was closed in the same way as my original ticket, with not even a WORD said by anybody. The repair was “Completed” without the laptop leaving my desk. I didn’t get a canned response to my issue or a message if I got the wrong department; even Steam Support (which got a F from the better business bureau) responses with some information. I then use their email tool to contact them, and its been two days since I got a email stated “You will receive a response shortly.”    Update Jan 21st above.

I gave up, and went to the retailer, John Lewis who I didn’t go to in the first place as they should be ‘Better’ at repairing their own laptop. A 10 minute call was all it took to get my laptop to be paid for by courier to be taken for repair (we don’t have a John Lewis local). I’ve had so much stress over this laptop and i’m so glad it’s getting repaired.

Shame on you Lenovo, shame on you. I really like your products, my phone is a Motorola G4 and I love it, and the Yoga 710 is great! Trackpad isn’t the best but at least it’s better than your support.

The Death of The Potato Game (aka why you should backup)

Welp, this is annoying. This Potato Quality Picture is of my Lenovo Yoga 710 that I brought myself (with the help from family members) for Christmas. I’ve had it about 2 months, and it’s dead. During my use today it Blue Screen’d, which is mildly annoying, but I suspected windows just being windows. Nope, the 256GB SSD inside is no longer detected the BIOS, Windows Installer says their is a 0MB Drive, and Ubuntu finds nothing. The issue is, this laptop contained the only copy of the game I was working on for a Level 2 Game Development Course, and various other projects for my education. I had just setup a Backup system for my desktop a couple of weeks ago, and was going to get it working for the laptop this weekend. Even so, it’s an SSD, so it wont fail within 2 months of buying it? *sigh* Karma hit me hard,  I said to another individual telling me about the lost data they had I responded “You should do backups”. I have contacted Lenovo to repair it, under warranty  and I have to hope is just a loose connection and nothing has happened to said data.

Happy Valentines Day! The Day of Loosing data to Cupid.

Why won’t VGA die?

Video Graphics Array (or VGA) is obsolete, outdated and inferior to better standards. Why is still in use? In the UK its seems that every monitor (except from those new frangled 4K or ultrawide) supports it, and every other laptop that can fit it has one. The biggest issue about this standard for projectors that schools got 10 years ago and being the ONLY way of input to the monitor i’m typing on right now is that it’s ANALOGUE. This first means to signal quality decreases over distance. I’ve seen it where schools have the projector 20 metres away from the source, and then the picture looks complete arse.

The most annoying thing is getting converters for it. If you have a DVI Connector on your Laptop, your lying or talking about your Windows 98 machine with a serial port! HDMI to DVI then VGA wont work as HDMI is digital, DVI is both digital and analogue and VGA is only analogue, it just never works. HDMI to VGA adapters do exists, but the ones I’ve tried failed to display at the correction resolution or fail really quickly. Getting my new Yoga 710 laptop to connect to any projector (which happens a lot mind you) is a total nightmare!

*sigh* Americas and Europe seemed to move away from this standard faster, although DVI isn’t much better, at least it still is compatible with HDMI directly. Just needed to get this off my chest because I have been having so many issues with VGA cables it’s driving me crazy.

ALSO, Never, Never, Never screw in the little devils at the side, trying to take them out in a cramped desk area is the bloody worst!

As requested by Rico – A Description of TF2

He said my description of TF2 on my coursework is too short.  I said I would post it on here. I thought it would be a little bit longer. Boy I was wrong. Copied in full, no spell/grammar checks.

Team Fortress 2 (known as TF2) is a class based first person shooter. You choose from 9 different and unique classes with their own play styles and weapons. These classes are: The Scout, The Soldier, The Pyro, The Demoman, The Heavy, The Engineer, The Medic, The Sniper and Gabe Newells favourate class, The Spy. The Scout’s role is to flank, armed with a scattergun, a pistol and a bat, the scout can do high amounts of damage while taking minimal amount of damage by utalising his double jump feature, allowing him to doge splash damage from explosives. The soldiers role is to do large amounts of damage with his rocket launcher, shotgun and shovel. The demoman can use his secondary weapon to create traps that he can detonate at any time or he can use his primary weapon, the grenade launcher to do 100 damage if it hits the target directly. The pyro is another flanking class armed with a flamethrow, a shotgun and a fire axe. With his flame thrower you can press Mouse2 to use his “compression blast” to blast enemies and incomming projectiles away. The heavy is a tanking class, designed to do large amounts of damage with his minigun, shotgun and his own two fists. the engineer is a defensive class that can build sentires with his wrench. He can also build dispencers to give health and ammo to team mates and teleporters to get people from capture point A to capture pont B quickly. The medic is a healer class with his medigun, syringe gun and bone saw. the sniper is designed to be in the background, picking off targets with his sniper rifle that does 150 damage with a quickscope headshot, or 450 damage if you stay scoped in long enough. The spy is a stealth class that can go invisible and disguise as enemy gamers. He can also use his Electro Sapper to sap engineer buildings.

There are many gamemodes in TF2 ranging from payload, where the BLU team pushes a bomb into the RED teams base. King of The Hill (KOTH) Where BLU and RED fight over a single control point they have to control for a total of 3 minutes before they win the round and even a co-op game mode called “Mann VS Machine” where a team of 6 players on the RED team fight against waves of robots collecting their money and buying upgrades

TF2 isn’t just about using the same class with the same weapons. There are many weapon and cosmetic unlocks for each class that change the way the class is played. There is a weapon called “The Rocket Jumper” that does no damage at all to you or enemies and is commonly used with “The Market Gardener” a melee for the soldier that, when he is in the air from blast jumping, allows him to deal a critical hit to his enemies

Plans for 2017

UPDATE: I’ve added a few more, since I just finished a few already, too easy!

Although it’s a month away, I should really start fresh in 2017, as this year has been a dud for my goals. According to this video by Tom Scott [link], writing down your goals makes you more likely to do them. Because Science. Let’s have a go:

Goals for 2017

  • Get my GCSEs, with this new stupid level 1 – 9 system.
  • Fix the permission issues on this website. – Done – Just had to to refresh permalinks.
  • Get a new Laptop for College (Razer Blade Stealth?)  – Got a Lenovo YOGA 710, Review in January
  • Get more exercise.
  • Learn the basics of a C Language (C# or C++)
  • Do something for charity.

Projects for 2017

  • Make more YouTube Videos.
  • Get my file server up and running.
  • Complete some sort of software/video game and release it.